Listen

Hello?
Is there anybody in there?
Just nod if you can hear me
Is there anyone at home?

Comfortably Numb – Pink Floyd

Do you ever feel like when you are talking to people – whether it’s in person or on the phone that they are not listening? I was chatting on the phone with my daughter earlier, she had called me; when after telling her a little tidbit of info, I was met with complete silence. Hello? Hello? I knew the line hadn’t dropped out because I could still hear something on the other end of the line.

“What? What did you say again? Sorry, I got distracted by something on my screen.”

Communication comes from the Latin word communicare, meaning “to share”. Thanks to my high school Latin teacher, Mr. Frank Smith, I always look at the root word when trying to fully understand words. Communication is a two way street, although I find that these days more and more people seem to think it’s a one-way street. People are more concerned with making sure their points are heard than actually giving the effort to actually listen to someone else’s thoughts or ideas. The key to all effective communication is listening.

Listening is a huge part of the communication process and should not be confused with hearing. Hearing is defined as “the faculty or sense by which sound is perceived.” So as long as you don’t have a medical hearing impairment – hearing is an automatic physical process. Listening on the other hand is completely different. Listening requires focus and concentration. It’s the ability to accurately receive and interpret messages in the communication process. It’s not a passive process and a good listener is as engaged in the communication process as the speaker.

Group Of Business People Actively Listening To Speaker Giving Presentation

Today, sadly, too many people don’t know the difference between hearing and listening. “I hear you” is not the same as “I’m listening to you.” I’m sure many people think that they are indeed listening, but they actually are not. In some cases, people are simply thinking about what their response will be once you’re done talking – that is, if they are polite enough not to interrupt you in order to get their point across. Part of the problem stems from the fact that the average person’s speaking rate is 125-175 words per minute compared to the average processing rate which is 400-800 words per minute. So that leaves plenty of time to daydream and get distracted by your own thoughts or something completely not related. FOCUS PEOPLE. This is one of the biggest barriers to effective listening.

Too many times while visiting with friends or family who we don’t see all that often, I notice everyone has their phones in their hands while they are talking. “I’m listening – I’m just multitasking”. “I have to check my email – don’t worry I’m listening.” “I’m just playing a word game, keep talking – I’m listening.” how many times have we all heard this. The listener isn’t being an active participant in the conversation if their phone is in their hand. I’m equally guilty of this when hanging out at times. I’ve been accused of “not being present” because I had my head in my phone while claiming “I’m just looking at my Instagram feed!” Guilty as charged.

Listening serves a number of purposes given the situation and the nature of the communication. According to the website skillsyouneed.com one of the eight purposes to listening is to: “to specifically focus on the message being communicated, avoid distractions and preconceptions.” (I think we need to teach this specifically in schools because no one out there gets the second part of this statement.)

Let’s break this down, I think most people would agree that when you listen its for the purpose to hear someone ‘s message being communicated. But its the rest of the statement which people don’t heed: “avoid distraction and preconceptions”. Wow! Where to begin… I already mentioned the cellphone being a major distraction which I think most people would agree is an obvious barrier to effective listening in all of our lives. But let’s focus on this other part, the “preconceptions”. I don’t think very many people actually listen with an open mind. People have their beliefs and that’s that – my way or the high way. Or so it seems more and more these days.

The second and third purposes of listening is “gain a full and accurate understanding into the speakers point of view and ideas and to critically assess what is being said.” Wait a minute, this is particularly where for me listening deviates from hearing since when you hear something it’s just automatic, when you are listening you have to know take that information and actually processes what is being said.

The fourth purpose of listening includes the power of observation. When you listen to someone you should be looking at them, observing the non-verbal signals accompanying what is being said. This enhances your understanding of what’s going on.

Fifth on the list of purposes of listening, is to show interest, concern and concentration. If you have ever been a public speaker and stood before an audience – big or small, or even if you are talking to your best friend – there is nothing worse than talking to the top of someone’s head because their attention is more on their phone than what you are saying. which leads to the sixth reason which is to encourage the speaker to communicate fully, openly and honestly. Something which can be difficult if you think the people you are trying to talk to are not fully present.

When you are “multi-tasking” while listening to someone else, you are being selfish, rather than taking a selfless approach, in putting the speaker first. Lastly, one of the biggest reasons for listening is to be able to arrive at a shared and agreed understanding and acceptance of both sides’ views. This last reason proves to me that no one in politics actually listens to one another.

This year I am trying much harder to put my phone down particularly when I am around my family and friends. Emails can wait and certainly word games can be played in quiet moments when I’m alone. When I go out I may have my phone with me in my pocket or purse, but I keep it put away so I’m not distracted nor tempted by it. It’s really the only way to fully listen and pay attention to what’s going on around us. So next time you are talking with a friend and you notice that you are looking more at the top of their head than their eyes, you’ll know they aren’t really listening to you.

“Listening is art that requires
attention over talent,
spirit over ego
and others before self. “

– Dean Jackson

The More Things Change The More They Stay The Same

Post I wrote but never published from June 2012:
Welcome and forgive my absence, as usual a lot has been happening around here. Life is constantly throwing things at you just when you think you’re at the finish line – an obstacle gets thrown up in front of you.  It’s June and graduation season is here and in ten days my son will be graduating from high school.  It’s been a long, hard road at times.  The finish line was clearly in sight, he had just a few weeks and he would be done.  All it took was an unfortunate push from behind during a lacrosse game while he was coming out from the goal resulting in a torn ACL needing surgery to make the sprint to the finish line more of a hurtle.
The surgery was 9 days ago but it feels like its been a month.  The first week, twenty four hours a day his knee has been on ice requiring me to fill up the ice machine multiple times a day and once during the overnight.  He had to be given medication as well on top of having to use a CPM (continuous Passive Motion) machine for 6 hours a day. 
It’s been hard to do anything around here to say the least.  Since the surgery I have only been out once and that was with him to go to the physical therapist.  He still has to finish his senior project, a photography portfolio of his work in order to graduate which is due next week. His prom is next week too. 
He did the same thing to his leg last year but earlier in the season. This kid has been injured every single year of high school playing lacrosse. The first two years it was concussions. The second concussion was so severe he was out of school for 24 days and had headaches for months before finally disappearing altogether. 

I reread the post above which I never published at the time for reasons I don’t remember and I get knot in my stomach.  Eight days ago I received a phone call from Nick, my son who is now a freshman at Ithaca College. I had just finished a long relaxing bath after my metal sculpting class (washing is required afterwards since I look like I’ve been down in the coal mines). My cell phone went off around 2pm but I didn’t recognize the number and almost didn’t pick up. It was Nick, he sounded upset and scared. He said he had been in an accident snowboarding.  My first thought – his knees and did he hit his head.  It was difficult to understand him a little – his breathing was labored which I figured was from him being so emotional.  He tells me he thinks he dislocated his shoulder or something – I relax. Dislocated shoulder, not problem we’ve dealt with much worse.  I tell him everything will be okay and that he should keep me posted and that I’d call his Dad who was also in Vermont at the time. He said okay and hung up.

It was long before he called again and said that the EMTs at the base lodge told him he didn’t have a dislocated shoulder and recommended that he get x-rays at the hospital. Since I was no where near Nick and I was getting the information via text message and poor-cell connected short calls, my concern level wasn’t tremendously high at this point. Nick has complained in a text about waiting with all the other morons in the emergency room and how he just wanted to go an hang with his friends. I was afraid he’d leave if the wait was too long.  I was in bed watching TV when he finally called me again. He put the doctor on the phone who proceeded to tell me that Nicholas punctured his lung, bruised his kidney and could have a hairline fracture in one of his lower lumbar vertebrae. He recommended that Nick stay the night in the hospital although he said that Nick wanted to go back the condo and stay with his friends and just rest.  It was at the time I had my boyfriend who is training to be an EMT who told me that the doctor couldn’t force Nick to stay their legally – all he could do was urge Nick to stay.  “Put Nick back on” were my next words.  He was scared and didn’t want to be alone in the hospital. I told him had to stay  – it had become clear he had suffered a traumatic impact –  that I’d get his father to get down there as quickly as possible – but he had to stay with the doctors. I was relieved when he finally agreed.

Some people rely on the groundhog to predict spring – we have Nick’s annual injury which seems to have become our own personal indicator of spring. However, so much has change in our household since Nick’s first injuries in high school.  Nick is in college – struggling to find his way through making the transition from living at home to living at college and being responsible for one’s self.  I have been in a relationship with a wonderful man who I’ve known for 25 years. We will celebrate our second anniversary of being together in May and has lived with us for the last 18 months or so.  We also started a new business together, Homegrown Harvest where we help people grow their own vegetables by installing pre-seeded and planted raised bed and container gardens for them.  My daughter has been on her own journey throughout the years. 17 now, she is a junior in high school who has been on her own journey of self discovery. Another story for another blog entry, I’m sure.

Change happens in all sorts of ways. Sometimes it happens fast and sometimes its gradual.  It can be painful. But overall change is good, it means your life isn’t stagnant.  Life should be like a flowing river – at times there maybe rapids and it gets narrow and rocky. Other times it flows slower, calmer and stretches out comfortably.  Either way the river is in constant motion.  Sometimes in life we don’t always feel like we are making forward progression that we may have taken a few steps backwards from time to time. That’s life on the river – it can sometimes lead you down a false tributary that leads to an end where the waters lay stagnant. It’s your decision to get out and find the right path though. Sure it will take a lot of effort and energy at first as you have to work your way through the marshes and blaze your trail back where you eventually find the waters flowing again and lift you along with them. Just remember you are the one steering the boat. You are the one making the decisions to set a new course – to make that change despite how difficult it may be. 

My brother taught me this lesson when I was 25 years old and engaged to someone I realized was not the right person for me in the long run and I felt trapped and scared and alone. Some of this may have been because I was drunk off my ass when I had this epiphany in the bathroom of my godparents’ house as my future in-laws and my fiance’s two brothers were showing up to meet my parents and family for the first time. I was in there for 3 hours terrified to come out.  I eventually let me best friend in and my sister in law in. After many hours I emerged from the bathroom and hid in my cousin’s room where my brother gave me I have dubbed “The Path Talk”.  He was the one who told me the story of being on a path in life and discovering it wasn’t the path.  He said when that happens you can always change paths but sometimes you may have to get your machete out and blaze a new trail to a new path and that can get messy and take a lot of effort but in the end you will find a clear path for yourself.  I have lived by these words over the years and found them to be some of the greatest words to live by.

The Fine Art of Communication

I’ve been reading a bunch of stuff lately about various people’s life stories.  Yesterday I finished reading a novel by yet another of my incredibly gifted old classmates, Kim Green entitled, hallucination. Its touching story about a woman’s life journey flows effortlessly off the pages, or in my case my Kindle screen.

In some ways, I could relate to main character, Morgan, she too attended an upper east side private girls school.  Originally I thought that would be all I would share with this character when I was first introduced to her. But as got to know her more through this beautiful story I discovered we share a love of dancing, music, travel, children and writing.  I don’t share her struggles however I, too have gone through my own failed marriage and deal with my own dysfunctional family.

I understand what’s it like to begin a life with someone – a life with so much hope for the future, just to watch it disintegrate despite your best efforts.  One person can not save a marriage. A marriage is an intimate relationship which when one partner ceases to be involved in the caring, communicating and nurturing  – it falls apart.  This need for communicating is not reserved simply for preserving relationships of husbands and wives.

I have a brother who lives in New York City who I only see on the occasional holiday now.  We used to very close as kids but our busy life paths took us very far apart and unfortunately have kept us that way – at least for now.  We hardly talk on any sort of regular basis. Matter of fact, its been so long that to pick up the phone would be weird. Plus who ever knows when its a good time to talk. So a few months ago I decided to start sending the occasional text to see if I could break the ice and get the conversation flowing again. It’s kind of working I guess – there has been some exchange – a step in the right direction considering we didn’t have even that before. So I’ll take it as a positive.

The need for communicating between family members is as important in maintaining those relationships as it is with your friends.  I have a friend who if I want to hear from her I have to initiate the call. This has gone on for years and years because I let it. But she has shunned the electronic world and my best efforts to get together, so we don’t talk so much anymore unfortunately.  I don’t enjoy talking on the phone too much. I find it difficult to single-handedly multitask during a busy day.  If the conversation is long my elbow gets stiff and aches the rest of the day. I still ache from my 45 minutes phone conversation I had with my sister six hours ago! If its not face-to face, my main form of communicating with people is via text or chat behind one of our word or dice games we play on our phones.

Some people were hesitant to get on board with email and now they hate texting or don’t know how to do it,  or they don’t do social networking.  To each their own but I couldn’t do it. My son is in college and he calls me weekly. His phone conversation skills are improving.  We text each other intermittently and we also follow each other on Facebook and Instagram.  I am part of his conversation with the “social world”.

I find having an ongoing dialogue important particularly with my children. This can get difficult as grow up, go to college and eventually leave home and start their own family. If this is their way of communicating, I must join in. Recently as we were preparing for Hurricane Sandy,  I started a family group text which included my parents, siblings and a sister-in-law to make it easier to stay in touch in case anyone lost phones and power. Everyone in the family who lives Connecticut lost power whereas the New York contingency didn’t.  My parents liked the intermittent exchanges of stray comments and photos they asked us to keep the conversation going after the power outages were over. They said they left more a part of our daily lives and less isolated. As a parent of a child who lives away at college I have a better understanding of this now.

In Kim’s book, Morgan’s father repeatedly pleads for his daughter’s attention demanding more frequent phone calls as her life path takes her across the country away from him and the home she grew up in.  That’s our role in life as parents, to raise our children so they an stand on their own two feet and start their own families. It’s just as parents we’d like to hear from our all too busy children from time to time. So if that’s a quick text, then so be it. The conversation still continues at least, even if in short snippets.

“A little consideration, a little thought for others, makes all the difference.” Winnie the Pooh

Peace – Xine S.

It’s A Family Affair

It’s a family affair
It’s a family affair
It’s a family affair
It’s a family affair
One child grows up to be
Somebody that just loves to learn
And another child grows up to be
Somebody you’d just love to burn
Mom loves the both of them
You see it’s in the blood
Both kids are good to Mom
Blood’s thicker than the mud
It’s a family affair
It’s a family affair

Lyrics to the Sly & The Family Stone song “It’s a Family Affair” circa 1971

Sly and The Family Stone knew what they were talking about – there is no bond stronger than a mother’s love of her children. All mother’s will say they love their children all the same – which is true in a way. I have two children and I love them equally but I have a different and special place in my heart for each of them. My first born was a son, my second a daughter – the amount of love if the same. How I love my children does it effect the way they are shaped as people – most definitely.

But I think family order plays a major role in shaping your own character – whether you are a first born male vs. female; middle child or only child, 6th in a family of 8 children (God knows that must be happening more and more often with the rising success of invitro-fertilization!) Don’t think so? Remember Jon and Kate Plus 8 on TLC and then you have families like the Duggars on what 19 and Counting -good god! Invitro and multiples have become increasing more commonplace. I was blessed not to have to endure the countless injections and many other hardships that those strong women endure. To be sure they are some of the toughest cookies out there to subject themselves to the onslaught of tests, shots, poking and probing in areas that don’t like to be poked – all in the name for the love of their own child. A creation they’ve made together with their beloved spouse – a little part of each of them that will eventually drive them insane as teenagers!

We each share a unique relationship with our mother which I believe has something to do with our birth order. I think a mother tends to remember more things about the first child since it was THE first. No other distractions from siblings to take away from the memories. This drives my daughter nuts that I remember my son’s first movie and not hers. Well excuse me for remembering going to a drive-in movie to see Lion King after being stuck up in the house all winter in sub-zero temperatures. It’s not to say that I don’t remember anything about her birth or things that happened during her first years because of course, I do. However, sometimes when put on the spot I may fail that pop quiz of hers. Mothers love their children unconditionally and whether one kid is a math whiz and the other is not – in the eyes of the mother she loves both equally the same. But kids tend to feel that parents favor one child over another in some way, that someone is the “golden child” and never fully believe them when they are told they are equally loved.

Families these days have evolved – long gone are the days of Leave It To Beaver

and welcome the Modern Family

This must make for some very interesting and complicated family dynamics. When I was growing up more of my friends parents were married (their first marriage) as opposed to divorced. I don’t think that’s the case for kids these days or at the very least its a hell of a lot more common day then it was back in the 1970’s and even 1980’s.

We all know life is not a sitcom but if you watch Modern Family or Parenthood, another favorite of mine,


you see that there is a common thread that families that communicate remain closer and are better off for it, no matter what type of family you have – traditional, or blended. It takes time, effort and a ton of energy to achieve this too. It can be exhausting on you mentally and physically. Even if you feel like you are going through hell and back on the way; it’s your family and aren’t they worth the trouble? Mine is and hopefully yours is too!